Refund and Returns Policy
At NMF, customer satisfaction is our priority. We offer a No-Questions-Asked 3-Day Return & Refund Policy to ensure a smooth and transparent shopping experience.
Easy 3-Day Return Policy
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Returns accepted within 3 days of delivery.
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Requests beyond 3 days will not be accepted.
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Refunds apply only to returned products.
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Record an unboxing video when opening and returning your order.
Return Process
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Initiate your return request within 3 days.
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Our courier partner will pick up the product within 72 hours.
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For help, contact us via WhatsApp or call +91 8250772161 (Mon–Sat, 10 AM – 6 PM).
Note: Products under Buy 1 Get 1 Free offers are non-returnable and non-exchangeable.
Refund Policy
Refunds are processed after product inspection at our warehouse.
Prepaid Orders
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Refunded to the original payment method within 3–4 business days after approval.
COD Orders
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You’ll receive a refund link via Email/SMS/WhatsApp from +91 99983 87686 within 4–5 business days.
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Verify with OTP → Enter Bank/UPI details → Receive refund within 24 hours.
Cancellation Policy
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Orders can be canceled within 12 hours of placement.
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After 12 hours, cancellations cannot be processed.
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Prepaid order refunds may take 5–7 working days to reflect.
Color & Description Disclaimer
Slight variations in color, texture, and details may occur due to lighting or screen settings.
Minor differences in weight, size, or handwork are natural in handcrafted products.
Thank You
Thank you for choosing NMF — your trust inspires us to deliver quality and elegance with every product.